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Support Hours:
- Phone: 8:00am to 6:30pm EST
- Email and Pager 24 hours a day
Included Support Covers:
- email emergency contact
- pager contact
- as listed under the appropriate service offering
Extra Charge Services:
- programming
- manual creation of databases
- onsite access
- scripting databases
- provision of site on CD
- troubleshooting site problems not related to system problems
- after hours help not related to system problems
- upgrade/new custom software installation
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